“They have proven to be reactive to our requests for small changes in processes and capabilities and delivered on three specific development work streams. We have created over 250 locations and in the region of 300 vehicles. Two of our key tasks for the system, along with traditional asset management is to manage our National Medicine Supply & National Uniform Services. The Medicine Service is all stocked & recorded and will soon be rolled out across the country. Now we have started our full onboarding process, which is likely to take around 6 months of hard diligent asset checking, we do know that it will put us in a stronger place to deliver our wish to stand together with humanity as the countries National Health Auxiliary.” 

“During the Covid-19 pandemic, St John volunteers have already given hundreds of thousands of hours of their time, supporting the NHS in caring for patients on board ambulances, in hospitals and as part of vital community projects such as this year’s seasonal flu vaccinations, and that work continues. St John Ambulance is proud to have been asked to support NHS staff in getting ready to deliver a COVID-19 vaccination programme when a vaccine becomes available and whilst this has been an ongoing and discreet activity, knowing we have a solution such as Pro-Cloud to support the operation is vital. Pro-Cloud has been a great project to lead on behalf of the charity. The support received from the whole team at CSS has been outstanding throughout the tender, and pre implementation phases.”

“NYFRS evaluated several asset management systems on the market prior to its decision of awarding BlueLight the contract based on its potential compatibility of use within the fire and rescue sector. CSS & NYFRS have worked closely & continue to work in developing BlueLight as an essential asset management tool with a smooth end user experience for the wider service. The transition away from a database paper based system to a ‘live’ asset managed platform has already had a massive impact through accurate catalogue data, stores management, control of external testing & operational lifespans of equipment in the field through to appliance inventories and scheduled testing on station. NYFRS supplies personnel & crews on station have all embraced the BlueLight system and are seeing the benefits of their own personal ownership of the system. The end user engagement in BlueLight was at the forefront of the NY project ensuring that the system was easy to use thereby maintaining its data accuracy.”

“I would like to pass on my sincere thanks to all of you for all the work that you have put into setting up and implementing TCES in Fife. I know that there have been many challenges to get to the finishing line, but I am very glad to say that we have made it to launch day. I want to say thank you all for your professionalism, patience and determination to get the job done despite the difficulties encountered. I thought when COVID-19 arrived that we would struggle to get to this day, so I am very happy tonight that we are going ahead tomorrow as planned.

I am looking forward to working with you over the next month to bed TCES in and going forward with CSS to get the system well embedded in Fife.

Thank you for an excellent job well done.” 

“The Derbyshire contract has used the clinical assessment tool to monitor and shape decision making regards pressure care mattresses. The CSS lead for this project has been instrumental in developing this tool through partnership working with the commissioning team and their equipment lead practitioners. Amendments to the tool have bee required, as sometimes there are unexpected consequences, and wording used in questionnaires changed to accomplish the desire results. Recommendations made by the tool have harmonised equipment prescription, and supported junior staff to understand the critical elements of safe prescription. The CSS lead has clinical experience and this has been a great asset in forging a shared understanding of how the project is progressing. We have noted quick turnaround on amendments to the questionnaire, good levels of support on implementation and advice freely shared on lessons learned by other similar projects. What has been particularly impressive regards this project lead for these tools is a flexibility to acknowledge issues arising, but an openness to change and the request of improvement from their software development team.”

“Sunderland Care and Support Ltd engaged with CSS with a view to purchasing a new asset management system for the Community Equipment Store. Once we had made the decision that the system met all of our requirements we were very quickly supported by a strong team to progress to implementation. The CSS team supported us to engage with partners about the transition and set out very clear expectations about what would be required from us and steered a project group to achieve go live of the TCES / Pro-Cloud system. Their experienced project team had a visible presence during the early stages and their support team have been available to help since then to troubleshoot.

Given that the new system presented such a major shift from our old paper based ways of working, the transition went smoothly and we have received positive feedback from front end and back end users alike. From a management perspective, we now have live and accurate data as well as a clear audit trail of activity. Significant back office efficiencies have been made in terms of freeing up staff time, a reduction in abortive work and also a reduction in paper.

We would undoubtedly recommend TCES / Pro-Cloud to new users and would be more than happy to demonstrate the system to prospective users.”

Staff feedback: “We are confident that the investment we have made, supported by the good relationship we have developed with CSS (Europe), will soon begin to pay for itself as well as greatly improvising visibility and assurance that we are getting the best out of our operational assets and minimising our whole-life costs. So much so, that we are already making plans to utilise the BlueLight system to manage other assets across our organisation. Based on progress to date, I wouldn’t hesitate to recommend another FRS to invite CSS (Europe) to tender for their AMS.”

“It was clear from the tendering process that Pro-Cloud AMS was a quality product that could meet our requirements and provide a value for money solution. Since awarding the contract, the team at CSS (Europe) have proven themselves to be both responsive and supportive in their approach to working closely with our project delivery team to develop their core Pro-Cloud system into the BlueLight solution that is tailored to meet our specific needs as a fire and rescue service.

Although we are still in the rollout phase, we are pleased with how CSS (Europe) have struck the right balance between being receptive to feedback from our staff and providing their own constructive challenge back to us about how we can streamline and improve the existing processes we use to managing our operational equipment assets that are so critical to our role protecting the communities of County Durham and Darlington.”

“CDDFRS has found that BlueLight tasks and tests are relatively easy to set up and use as their guides are comprehensive in a step by step approach. We have over 35000 assets with over 500 individual tests set at frequency ranging from 1 day to 5 years. We like the fact that you can complete and generate a task on any Android or IOS device. We can monitor results and get notifications of any task or test results.

Before we had BlueLight if equipment had been swapped i.e. move location, we would spend time and resources to ensure items were placed back in its original location. But now the item can stay in its new location as its history and test stay with it and will now show in its new location.

This has been a step forward for us moving from a paper-based system to a digital system. Allowing us to go paper light, freeing up time and resources which are needed for efficient and effective working.”

“Implementing this system has allowed our service to finally become ‘paper free’. We no longer require the use of paper prescriptions and all delivery staff are able to use their handheld devices effectively and efficiently. This has greatly reduced the amount of admin work required by the office staff and most communication between our service staff and clinicians/prescribers can be done online. As with every new implementation, we have and continue to experience the odd ‘hick-up’ and glitch. This was envisaged and understandably unavoidable in areas. The customer services team and IT support have been excellent for us and issues are looked at and sorted in a timely manner. They remain in constant communication with us and feedback at every opportunity. Again reducing the amount of stress for staff members and prescribers.

I would highly recommend this service to others and our service has certainly gained from procuring this system. The whole experience has been positive!”