Head of Response and Resilience
Pro-Cloud automates critical areas of ambulance operation supply chain, it is demonstrably resilient, with high availability and huge system redundancy, ensuring the business-critical dispatching of ambulances to patient emergencies is guaranteed.
Pro-Cloud gives full visibility and control of stock/assets across multiple locations and functions, centralising all asset data, that enables services to view an asset location and its status within moments. Pro-Cloud is highly configurable and handles a variety of asset classes including, clinical equipment, clinical consumables, medicines and uniforms.
Pro-Cloud is business-critical software and has been designed with Emergency Service organisations to offer a tailored solution that always delivers. Key functions include single sign-on and multi-single sign on – click here to read more.
Key ambulance field service notifications such as recalls or safety notifications are managed within Pro-Cloud, allowing Medical Device Alerts (MDA) and other notifications to be sent out on a large scale.
Through the use of barcoding technology, you are in control of your inventory, all assets are tracked and traced including specific medicine quantities. Our asset package feature allows the creation of a medical bag which can be tracked as an individual entity including what’s held in the package. Automation of medicine replenishment and alerts are set up to ensure vital medical supplies are always restocked.
Pro-Cloud’s barcoding technology can be used with a variety of barcoding and tagging options such as GS1, RFID, NFC and QR codes.
The automated nature of Pro-Cloud with various APIs and purchasing functionality allows every asset movement to be tracked in real-time with offline capabilities available. Pro-Cloud manages the full lifecycle of an asset from goods in, to end of life with fault reporting and maintenance schedules at every stage.
CSS is a Zebra Solutions Partner and certified Zebra RFID specialist, our offering is incomparable in the marketspace, we pride ourselves in being one of the first providers to offer both fixed and read RFID in a combined solution, which has been packaged to offer a Smart Ambulance concept for make-ready purposes.
Fixed readers located in an ambulance allow real-time reporting of assets and consumables on board, allowing the make ready hub to prepare for dispatch before the ambulance arrives back.
The Make Ready App:
Head of Response and Resilience
“This has been a great project to lead on behalf of the charity and the support received from the whole team at CSS has been outstanding throughout the tender, and pre implementation phases. They have proven to be reactive to our requests for small changes in processes and capabilities and delivered on three specific development work streams. We have created over 415 locations and in the region of 500 vehicles and spent 6 months ‘laying hands’ on all our equipment. We now continue to go from strength to strength and this improves our safety and governance for our patients and volunteers.”
National Equipment Manager
“Before the Covid-19 pandemic arrived we in St John identified the need to replace an outdated method of recording our assets. Having just selected CSS to partner us on this journey and as the pandemic took hold we decided to press on with this transformation knowing that it would be a difficult ask for all concerned. As the core team worked on developing the solution and it’s implementation, St John volunteers had already given hundreds of thousands of hours of their time, supporting the NHS Ambulance Trusts, in hospitals and as part of vital community projects such as being asked to train staff volunteers from across all walks of life to deliver the COVID-19 vaccination programme. Knowing that we needed to continue to look forward and consider what the ‘new normal’ may look like we felt that having a solution such as Pro-Cloud was vital. “
National Equipment Manager
“NYFRS evaluated several asset management systems on the market prior to its decision of awarding BlueLight the contract based on its potential compatibility of use within the fire and rescue sector. CSS & NYFRS have worked closely & continue to work in developing BlueLight as an essential asset management tool with a smooth end user experience for the wider service. The transition away from a database paper based system to a ‘live’ asset managed platform has already had a massive impact through accurate catalogue data, stores management, control of external testing & operational lifespans of equipment in the field through to appliance inventories and scheduled testing on station. NYFRS supplies personnel & crews on station have all embraced the BlueLight system and are seeing the benefits of their own personal ownership of the system. The end user engagement in BlueLight was at the forefront of the NY project ensuring that the system was easy to use thereby maintaining its data accuracy.”
“I would like to pass on my sincere thanks to all of you for all the work that you have put into setting up and implementing TCES in Fife. I know that there have been many challenges to get to the finishing line, but I am very glad to say that we have made it to launch day. I want to say thank you all for your professionalism, patience and determination to get the job done despite the difficulties encountered. I thought when COVID-19 arrived that we would struggle to get to this day, so I am very happy tonight that we are going ahead tomorrow as planned.
I am looking forward to working with you over the next month to bed TCES in and going forward with CSS to get the system well embedded in Fife.
Thank you for an excellent job well done.”
Clinical Service Manager
“The Derbyshire contract has used the clinical assessment tool to monitor and shape decision making regards pressure care mattresses. The CSS lead for this project has been instrumental in developing this tool through partnership working with the commissioning team and their equipment lead practitioners. Amendments to the tool have bee required, as sometimes there are unexpected consequences, and wording used in questionnaires changed to accomplish the desire results. Recommendations made by the tool have harmonised equipment prescription, and supported junior staff to understand the critical elements of safe prescription. The CSS lead has clinical experience and this has been a great asset in forging a shared understanding of how the project is progressing. We have noted quick turnaround on amendments to the questionnaire, good levels of support on implementation and advice freely shared on lessons learned by other similar projects. What has been particularly impressive regards this project lead for these tools is a flexibility to acknowledge issues arising, but an openness to change and the request of improvement from their software development team.”
“Sunderland Care and Support Ltd engaged with CSS with a view to purchasing a new asset management system for the Community Equipment Store. Once we had made the decision that the system met all of our requirements we were very quickly supported by a strong team to progress to implementation. The CSS team supported us to engage with partners about the transition and set out very clear expectations about what would be required from us and steered a project group to achieve go live of the TCES / Pro-Cloud system. Their experienced project team had a visible presence during the early stages and their support team have been available to help since then to troubleshoot.
Given that the new system presented such a major shift from our old paper based ways of working, the transition went smoothly and we have received positive feedback from front end and back end users alike. From a management perspective, we now have live and accurate data as well as a clear audit trail of activity. Significant back office efficiencies have been made in terms of freeing up staff time, a reduction in abortive work and also a reduction in paper.
We would undoubtedly recommend TCES / Pro-Cloud to new users and would be more than happy to demonstrate the system to prospective users.”
Senior Operations Manager
Staff feedback: “We are confident that the investment we have made, supported by the good relationship we have developed with CSS (Europe), will soon begin to pay for itself as well as greatly improvising visibility and assurance that we are getting the best out of our operational assets and minimising our whole-life costs. So much so, that we are already making plans to utilise the BlueLight system to manage other assets across our organisation. Based on progress to date, I wouldn’t hesitate to recommend another FRS to invite CSS (Europe) to tender for their AMS.”
Area Manager, Head of Assurance & Assets
“It was clear from the tendering process that Pro-Cloud AMS was a quality product that could meet our requirements and provide a value for money solution. Since awarding the contract, the team at CSS (Europe) have proven themselves to be both responsive and supportive in their approach to working closely with our project delivery team to develop their core Pro-Cloud system into the BlueLight solution that is tailored to meet our specific needs as a fire and rescue service.
Although we are still in the rollout phase, we are pleased with how CSS (Europe) have struck the right balance between being receptive to feedback from our staff and providing their own constructive challenge back to us about how we can streamline and improve the existing processes we use to managing our operational equipment assets that are so critical to our role protecting the communities of County Durham and Darlington.”
Area Manager, Head of Assurance & Assets
“CDDFRS has found that BlueLight tasks and tests are relatively easy to set up and use as their guides are comprehensive in a step by step approach. We have over 35000 assets with over 500 individual tests set at frequency ranging from 1 day to 5 years. We like the fact that you can complete and generate a task on any Android or IOS device. We can monitor results and get notifications of any task or test results.
Before we had BlueLight if equipment had been swapped i.e. move location, we would spend time and resources to ensure items were placed back in its original location. But now the item can stay in its new location as its history and test stay with it and will now show in its new location.
This has been a step forward for us moving from a paper-based system to a digital system. Allowing us to go paper light, freeing up time and resources which are needed for efficient and effective working.”
Assurance & Assets