Careers - CSS Europe Limited Business Software Solutions

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We are an innovative software house based in Lichfield, Staffordshire and have been in business for 26 years. We are always developing our product offering, growing our customer base and looking for talented individuals to join the CSS team.

Please view our latest opportunities below.

To find out more about the company visit the CSS Homepage.

Current Vacancies

Job Description

CSS Europe Limited is a growing software company that provides software solutions that power the performance of NHS, local government and public sector organisations to drive productivity & efficiency. CSS Europe are hiring for a dynamic customer service & IT centred individual to join the Helpdesk Support Team, based in Lichfield.

Duties will include:

Providing 1st Line technical support via telephone calls, online support (Zendesk) and live chat queries.
Diagnosis and resolution of reported problems, and proactively managing/owning issues through to completion in a timely manner.
Keeping records up to date, and general administration duties.
Supporting internal IT users with accounts, laptops and other hardware/software.
Liaising with our hosting provider regarding hosted environment issues.
MDM support and management via WorkSpace One
Head office network administration and maintenance

The ideal candidate will have proven experience within a customer services position, preferably within an IT based environment. Alongside this, the candidate must possess a confident, compassionate phone manner, and have excellent communication skills. Experience/interest in hosted environment management, Office 365 administration and/or active directory experience would also be beneficial.

Required Skills:

Good Customer Service skills
Excellent working knowledge of Microsoft products (Word, Excel, Outlook)
Great communication skills both written (emails/tickets) and verbally (telephone)
Interest in IT, networking and IT administration
Ability to pick up new skills quickly and adapt to a new role
Ability to take ownership of issues, and see them through to resolution

Desirable:

Experience working with;
- MS SQL,
- Active Directory
- MDM (mobile device management)
- Office 365/Azure administration

What you can expect from us:

Brand new office environment
Hybrid working (both remotely and in office)
Supportive & experienced company offering opportunities to help mentor & grow
Excellent career progression opportunities

Working Hours: The application support team work on a rota basis between 8am – 6pm Monday to Friday. This will include some weekend on-call phone cover; however this will be once every 4-6 weeks. CSS offer 20 days of annual leave, with all statutory days on top.

Job Types: Full-Time, Permanent

Salary: £22,000.00-£26,000.00 per year

The position is available for immediate start.

Please send your up to date CV to careers@csseurope.co.uk

Job Description

Duties will include:

Providing 1st Line technical support via telephone calls, online support (Zendesk) and live chat queries.
Diagnosis and resolution of reported problems, and proactively managing/owning issues through to completion in a timely manner.
Keeping records up to date, and general administration duties.
Assisting Product & Quality Assurance team with regular software testing to ensure all systems are running smoothly with minimal bugs/recurring errors.

The ideal candidate will have proven experience within a customer services position, preferably within an IT based environment. Alongside this, the candidate must possess a confident, compassionate phone manner, and have excellent communication skills. As the role is heavily team focused, the candidate must be a great team player and have a passion to achieve and deliver quality customer service & support.

Required Skills:

Good Customer Service skills
Excellent working knowledge of Microsoft products (Word, Excel, Outlook)
Great communication skills both written (emails/tickets) and verbally (telephone)
Interest in IT
Ability to pick up new skills quickly and adapt to a new role
Ability to take ownership of issues, and see them through to resolution

Desirable:

Experience working with;
- MS SQL,
- Active Directory
- Or, Power BI

What you can expect from us:

Brand new office environment
Hybrid working (both remotely and in office)
Supportive & experienced team to help mentor & grow
Excellent career progression opportunities

Working Hours: The Support Team work on a rota basis between 8am-6pm Monday to Friday. This will include some weekend on-call phone cover; however this will be once every 4-6 weeks. CSS offer 20 days of annual leave, with all statutory days on top.

Job Types: Full-Time, Permanent

Salary: £20,000 – £24,000 per year

The position is available for immediate start.

Please send your up to date CV to careers@csseurope.co.uk

About Us

Here at CSS Europe Limited, we are passionate about delivering the latest software and technology to our growing Emergency Service customer base across the UK, UAE and Europe.

With our 26 years of experience providing a one-stop-shop including software, hardware, consultancy and support we recognise the power of living and breathing our values by being passionate, agile, supportive and professional at every turn.

Work somewhere where your passion and ideas get brought to life, but more importantly get you noticed. Get ahead and join a team that has your back and drive you forward, every day.

The Role

Our customers deserve the best experience. CSS Europe Limited operates a customer-centric product and services model which needs people to go above and beyond when sharing our products with the world.

We are looking for someone who would like an opportunity to start a career in business development with the scope to progress further within the business. A driven team member to help our Lead Generation Specialists to help promote sales of our software and make appointments for our growing team of Business Development executives.

Duties will include:

Assisting the team to develop and foster relationships with new and existing clients, categorising them depending on their sales-readiness, and helping the team with nurturing them until they are ready for an appointment with a member of the Business Development Executives.
Using email, LinkedIn and telephone to proactively contact prospects, regularly to promote and discuss our software and services.
Assisting with making quality appointments from our database for our Business Development team.
Act as a key member of the BD team answering calls, assisting on actioning requirements and helping to providing great service to your team members.
Managing records to the highest standard and updating the company’s CRM system
Manage diary efficiently and effectively, ensuring productivity is maintained week on week and targets are exceeded.
Helping to promote campaigns alongside our Marketing Team to sell products and services
Assist with meeting new and existing clients as necessary, performing demonstrations of software that is specifically marketed to meet the client’s business needs.
Attend industry trade shows as required.
Any other duties, tasks and responsibilities consistent with the role.
Be familiar with pricing and which product and service to market to which customer.
Liaise with internal and external clients to ensure smooth process of project, liaising with both to manage issues and contacting senior management in exceptional situation

The Person

A successful DBS check is required
Help to assist our Business Development Director
An individual with strong time management and organisational skills.
Someone familiar with making positive, proactive outbound cold calls and who can build rapport quickly
A personable and approachable nature, who enjoys working within a fast-paced environment
Help with developing action plans, direct and coordinate all business activities implemented to meet or exceed all agreed upon business and profit driven goals
Excellent written and verbal communication skills
Looking for long term progression and a company where you can work hard and be recognised for your achievements
Professional outlook always in terms of appearance and attitude to work
Possess professional, confident and excellent customer service skills, including listening and questioning skills
Ability to meet people in new or difficult situations and build rapport
Demonstrates drive, passion and flexibility.
Works well under pressure.
Possesses integrity and honesty.

Working Hours: Monday – Friday, 9am – 5pm

Structure: Lichfield Office

Annual Leave: 20 days + Statutory Bank Holidays

Job Types: Full-Time, Permanent

Salary: £20,000 – £25,000 per year

The position is available for immediate start.

Please send your up to date CV to careers@csseurope.co.uk

About Us

Here at CSS Europe Limited, we are passionate about delivering the latest software and technology to our growing Emergency Service customer base across the UK, UAE and Europe.

Work somewhere where your passion and ideas get brought to life, but more importantly get you noticed. Get ahead and join a team that has your back and drive you forward, every day.

The Role

We are looking for a driven & hungry Lead Generation Specialist to promote sales of our software and make appointments for our growing team of Business Development executives.

Duties will include:

Primarily responsible for generating leads, categorising them depending on their sales readiness, and nurturing them until they are ready for an appointment with a member of the Business Development team.
Using email, LinkedIn and telephone to proactively contact prospects, regularly to promote and discuss our software and services.
Make quality appointments from our database for our Business Development team.
Act as a key member of the BD team answering calls, actioning requirements, and providing great service to your team members.
Managing your own records to the highest standard and updating the company’s CRM system
Manage own diary efficiently and effectively, ensuring productivity is maintained week on week and targets are exceeded.
Promote campaigns alongside our Marketing Team to sell products and services

The Person

A successful DBS check is required
A target driven Lead Generation Specialist that is determined to succeed
An individual with strong time management and organisational skills.
Someone familiar with making positive, proactive outbound cold calls and who can build rapport quickly
A personable and approachable nature, who enjoys working within a fast-paced environment
Excellent written and verbal communication skills
Looking for long term progression and a company where you can work hard and be recognised for your achievements
Professional outlook always in terms of appearance and attitude to work
A background in Sales and call setting is essential

Working Hours: Monday – Friday, 9am – 5pm

Structure: Lichfield Office

Annual Leave: 20 days + Statutory Bank Holidays

Job Types: Full-Time, Permanent

Salary Starting: £25,000 – £50,000 dependant on experience

The position is available for immediate start.

Please send your up to date CV to careers@csseurope.co.uk

Job Description

CSS Europe Limited is a growing software company that provides software solutions that power the performance of NHS, local government and public sector organizations to drive productivity & efficiency. CSS Europe are hiring for a Delivery Team Technician to join the Project Team, based in Lichfield, UK.

Duties will include:

Working with clients following the sale of software and/or hardware packages to configure systems to reach key project deliverables.
Educating clients on how to use purchased software and hardware systems.
Work with Data to manage system setups
Writing specification documentation for new software developments

The ideal candidate will have proven experience within an implementation position, preferably within an IT based environment. Alongside this, the candidate must possess a confident, friendly manner, and have excellent communication skills. As the role is heavily team focused, the candidate must be a great team player and have a passion to achieve and deliver quality customer service.

Required Skills: