Ceredigion County Council have recently joined our TCES Community platform. Having used the community equipment solution for the past few months they have had some kind words to share.
"We procured the services of CSS and TCES in April 2018, the whole process and experience has been positive.
We were initially advised that an implementation of such a service is recommended and envisaged to take a minimum of 5 months. Ceredigion County Council were in such a predicament that this length of time was not an option. This was discussed in length with CSS and unbelievably we managed to implement this service in under 3 weeks. The company used all their resources and man power to aid in this process and made the whole process extremely organised, stress-free and efficient. The process allowed our service to remain functional, maintain service standard and ultimately did not have a negative effect on our service users.
My initial concern when procuring the 'new' system was the training aspect - training for internal staff and the prescribers using the system. Again, CSS made this process extremely easy and stress free. They provided us with enough man power and resources to carry out the training process for all staff in fewer than 6 working days. We could not ask for better!
Implementing this system has allowed our service to finally become 'paper-free'. We no longer require the use of paper prescriptions and all delivery staff are able to use their hand held devices effectively and efficiently. This has greatly reduced the amount of admin work required by the office staff and most communication between our service staff and clinicians/prescribers can be done online. As with every new implementation, we have and continue to experience the odd 'hick-up' and glitch. This was envisaged and understandably unavoidable in areas. The customer services team and IT support have been excellent for us and issues are looked at and sorted in a timely manner. They remain in constant communication with us and feedback at every opportunity. Again reducing the amount of stress for staff members and prescribers.
I would highly recommend this service to others and our service has certainly gained from procuring this system. The whole experience has been positive!"
Ywain ap Dylan, ICES Manager Ceredigion ICES: Ceredigion Independent Living Centre
We hope Ceredigion County Council continue to see the benefits of the TCES Community platform as they use it more and more within their organisation.