TCES Wheelchair is a platform for creating and managing paperless prescription orders and repairs, including direct links into stock management/workshops and technician routes to track progress. The solution allows clinical purchasing from a defined new and recycled wheelchair catalogue.
Improve efficiencies and cut costs by either integrating your Community Equipment and Wheelchair Service or by using TCES Wheelchair as a standalone solution. Investing in a joint-up way of working will enable the coordination of equipment deliveries and collections, whilst improving the way of working for staff across your service. Providing the best possible service to service users, making sure they are always at the heart of what you do.
We developed a great relationship with CSS and aftercare has been provided by a dedicated CSS Account Manager who has support Calderdale Loan Store personnel long after the launch. There is also a Helpline for users to contact if they have any technical issues which is manned with system experts.
This system is well worth the investment as the benefits to clinicians and patients/service users are outstanding. The new system has streamlined processes from Calderdale and is making the lives of anyone using the system – from warehouse staff to end users – so much easier.
Since going live with the system, additional modules have been explored to expand the functionality of the system further which is providing more benefits to all system users.